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Consultation has concluded
ABOUT THE PROJECT
We conducted our second-ever Citizen Satisfaction Survey from May 22 to July 4, 2023. The survey provided an opportunity for residential property owners to share input on the services and programs they receive, and share what they think the County should prioritize.
We heard from 512 residential property owners. The input will help administration and Council identify areas of success and gaps with our programming and services. It also helps us deliver the services you need and want, while providing good value for your taxes.
The survey was anonymous. While each property was assigned a unique survey codes, this was done to ensure we heard from residential citizens in Leduc County only. These survey codes were not shared with Leduc County alongside responses.
WHAT WE HEARD
Our What We Heard Report, available below, provides a complete overview of the feedback we received. We are committed to open, transparent communication, and have also published the full report from the consultant, Leger.
Leduc County is committed to increasing citizen satisfaction, and is incorporating the feedback received into the County's annual planning process.
Each year, every Leduc County department creates an operational plan* to help guide their work throughout the year.
In 2024, every department has committed to increasing citizen satisfaction with Leduc County’s municipal services and have incorporated actions in their operational plans in response to the feedback received in the 2023 Citizen Satisfaction Survey.
The newsfeed below details the actions that have been completed in each quarter.
We conducted our second-ever Citizen Satisfaction Survey from May 22 to July 4, 2023. The survey provided an opportunity for residential property owners to share input on the services and programs they receive, and share what they think the County should prioritize.
We heard from 512 residential property owners. The input will help administration and Council identify areas of success and gaps with our programming and services. It also helps us deliver the services you need and want, while providing good value for your taxes.
The survey was anonymous. While each property was assigned a unique survey codes, this was done to ensure we heard from residential citizens in Leduc County only. These survey codes were not shared with Leduc County alongside responses.
WHAT WE HEARD
Our What We Heard Report, available below, provides a complete overview of the feedback we received. We are committed to open, transparent communication, and have also published the full report from the consultant, Leger.
Leduc County is committed to increasing citizen satisfaction, and is incorporating the feedback received into the County's annual planning process.
Each year, every Leduc County department creates an operational plan* to help guide their work throughout the year.
In 2024, every department has committed to increasing citizen satisfaction with Leduc County’s municipal services and have incorporated actions in their operational plans in response to the feedback received in the 2023 Citizen Satisfaction Survey.
The newsfeed below details the actions that have been completed in each quarter.
Share Your feedback in action: July 2024 on FacebookShare Your feedback in action: July 2024 on TwitterShare Your feedback in action: July 2024 on LinkedinEmail Your feedback in action: July 2024 link
In August, each department reported back on activities undertaken from April to June 2024, including on those activities that are tied to increasing citizen satisfaction. Highlights from the second quarter (April to June) include the following:
Actions
Target dates
Status as of June 30
Deliverables
Assessment and Land Management Services will consider ratepayer feedback regarding the online request for information (RFI) format and adjust the form process to implement suggested changes to maximize ratepayer response. Perform in-person inspections as required to confirm property details.
Q3 2024
Complete
An online RFI form that ratepayers find easy to understand and a process that is reasonable. A blend of in-person inspections and online RFIs will produce quality property data that in turn produces fair and equitable assessments.
Adjustments were made to reflect resident feedback for the 2024 year. A reminder letter was also added to the process.
Engineering will identify and monitor key intersections and corridors that have an unusually high number of traffic incidents.
Q1 2024
Ongoing
A list of intersections and corridors that are of concern and a monitoring plan.
An updated traffic collision map has been developed by GIS (geographic information system). The map, along with areas where poor driver behaviour has been identified, will be cross referenced and evaluated with the Transportation Master Plan.
Enforcement Services will address nuisance and unsightly properties in partnership with Agricultural Services and Planning and Development departments.
Q4 2024
Ongoing
Respond to property complaints within three business days.
From April to June, a total of 55 complaints were investigated.
36 nuisance property investigations remained open at the end of Q2.
Enforcement Services will create a dog control bylaw that addresses concerns raised by residents
Q1 2024
Complete
A dog control bylaw was approved by Council on Jan. 9, 2024.
Q2 2024
Complete
Share information about the bylaw in the County Chronicle newsletter and on the Leduc County website.
Q3 2024
Complete
Conduct enforcement of the bylaw, as needed.
The first charge laid under the new bylaw was on April 5 for a dog at large for $250.
Nine charges totaling $1,800 in fines were laid relating to a dog attack.
Educate road users through traffic enforcement interactions and high-visibility traffic operations in key areas.
Q4 2024
Ongoing
Averaged 50 traffic operations per month in April, May and June.
Assist departments in protecting the County’s road infrastructure through the enforcement of road bans.
Q4 2024
Ongoing
Averaged 150 patrols per month in April, May and June.
Support initiatives that focus on commercial vehicle safety, cargo securement and dangerous goods.
Q4 2024
Ongoing
Conducted 35 cargo securement operations in April, May and June.
Conduct proactive patrols on roads that are identified as hot spots with frequent complaints and/or incidents.
Q4 2024
Ongoing
Averaged 415 patrols per month in April, May and June.
Family and Community Support Services (FCSS) will provide programs and workshops across the region with a focus on healthy relationships for adults, youth and families.
Q4 204
Ongoing
To date, four workshops and six engagement activities have occurred.
A manual and resource kit will be developed and available for seniors and their families to help successfully navigate through the aging process and access available resources for support.
Q2 2024
Ongoing
An engagement strategy has been implemented with Leduc County seniors to gather input to support the development of a manual.
A presentation will be made to Council on Nov. 12.
Parks and Recreation will support and assist with the planning and fundraising for a community park in the East Vistas.
Q4 2024
Ongoing
A fundraising committee has been established and events are being planned.
To date, the committee has raised more than $25,000.
A grant of $125,000 was received from the provincial government.
Upgrade the New Sarepta reservoir to provide appropriate capacity for current land use and to accommodate future development.
Share Your feedback in action: April 2024 on FacebookShare Your feedback in action: April 2024 on TwitterShare Your feedback in action: April 2024 on LinkedinEmail Your feedback in action: April 2024 link
In April, each department reported back on activities undertaken from January to March 2024, including on those activities that are tied to increasing citizen satisfaction. Highlights from the first quarter (January to March) include the following:
Actions
Target dates
Status as of March 31
Deliverables
Incorporate actions into the 2024 Corporate Plan and departmental operational plans in response to the Citizen Satisfaction Survey.
Q1 2024
Ongoing
Goals to increase citizen satisfaction have been added to all departments’ operational plans.
Enhance communication to citizens about the services provided by the County.
2024
Ongoing
Incorporate articles into the County Chronicle based on survey results to inform citizens of services offered by the County.
Enforcement Services will address nuisance and unsightly properties in partnership with Agricultural Services and Planning and Development departments.
Q4 2024
Ongoing
Respond to property complaints within three business days.
From January to March, a total of 15 complaints were investigated and one file remains open.
Form a staff committee to determine priorities and strategies related to urban development.
Q4 2024
Ongoing
A Development Infrastructure Review Team (DIRT) has been formed to help determine priorities and strategies.
Educate road users through traffic enforcement interactions and high-visibility traffic operations in key areas.
Q4 2024
Ongoing
Averaged 20 traffic operations per month in January, February and March.
Assist departments in protecting the County’s road infrastructure through the enforcement of road bans.
Q4 2024
Ongoing
Averaged 55 patrols per month in January, February and March.
Support initiatives that focus on commercial vehicle safety, cargo securement and dangerous goods.
Q4 2024
Ongoing
Averaged four cargo securement operations per month in January, February and March.
Conduct proactive patrols on roads that are identified as hot spots with frequent complaints and/or incidents.
Q4 2024
Ongoing
Averaged 233 patrols per month in January, February and March.
A manual and resource kit will be developed and available for seniors and their families to help successfully navigate through the aging process and access available resources for support.
Q2 2024
Ongoing
An engagement strategy has been implemented with Leduc County seniors to gather input to support the development of the manual.
Share Archived survey results: 2021 Citizen Satisfaction Survey on FacebookShare Archived survey results: 2021 Citizen Satisfaction Survey on TwitterShare Archived survey results: 2021 Citizen Satisfaction Survey on LinkedinEmail Archived survey results: 2021 Citizen Satisfaction Survey link
In 2021, we conducted our first-ever citizen satisfaction survey, which was open from Feb. 26 to April 11, 2021.
We heard from 882 residential property owners. The input helped administration and Council identify areas of success and gaps with our programming and services. It also helps us deliver the services you need and want, while providing good value for your taxes.
The survey was anonymous. While each property was assigned a unique survey codes, this was done to ensure we heard from residential citizens in Leduc County only. These survey codes were not shared with Leduc County alongside responses.
Citizen Satisfaction Survey has finished this stage
The survey was open from May 22 to July 4, 2023.
Results shared
Citizen Satisfaction Survey has finished this stage
Survey results were shared on Sept. 12, 2023.
Your feedback in action: April 2024
Citizen Satisfaction Survey has finished this stage
In April, each department reported back on activities undertaken from January to March 2024, including on those activities that are tied to increasing citizen satisfaction.
Your feedback in action: July 2024
Citizen Satisfaction Survey is currently at this stage
In August, each department reported back on activities undertaken from April to June 2024, including on those activities that are tied to increasing citizen satisfaction.
