Your feedback in action: April 2024

In April, each department reported back on activities undertaken from January to March 2024, including on those activities that are tied to increasing citizen satisfaction. Highlights from the first quarter (January to March) include the following:

Actions	Target dates	Status as of March 31	Deliverables
Incorporate actions into the 2024 Corporate Plan and departmental operational plans in response to the Citizen Satisfaction Survey.	Q1 2024	Ongoing	Goals to increase citizen satisfaction have been added to all departments’ operational plans.
Enhance communication to citizens about the services provided by the County.	2024	Ongoing	Incorporate articles into the County Chronicle based on survey results to inform citizens of services offered by the County.
Enforcement Services will address nuisance and unsightly properties in partnership with Agricultural Services and Planning and Development departments.	Q4 2024	Ongoing	Respond to property complaints within three business days. From January to March, a total of 15 complaints were investigated and one file remains open.
Form a staff committee to determine priorities and strategies related to urban development.	Q4 2024	Ongoing	A Development Infrastructure Review Team (DIRT) has been formed to help determine priorities and strategies.
Educate road users through traffic enforcement interactions and high-visibility traffic operations in key areas.	Q4 2024	Ongoing	Averaged 20 traffic operations per month in January, February and March.
Assist departments in protecting the County’s road infrastructure through the enforcement of road bans.	Q4 2024	Ongoing	Averaged 55 patrols per month in January, February and March.
Support initiatives that focus on commercial vehicle safety, cargo securement and dangerous goods.	Q4 2024	Ongoing	Averaged four cargo securement operations per month in January, February and March.
Conduct proactive patrols on roads that are identified as hot spots with frequent complaints and/or incidents.	Q4 2024	Ongoing	Averaged 233 patrols per month in January, February and March.
A manual and resource kit will be developed and available for seniors and their families to help successfully navigate through the aging process and access available resources for support.	Q2 2024	Ongoing	An engagement strategy has been implemented with Leduc County seniors to gather input to support the development of the manual.

Consultation has concluded